You may return or exchange any product within 30 days as long as the product is new and it's in its original packaging [with a proof of purchase such as an email or text receipt]. Please allow 5 to 7 business days (depending on your bank) for your payment to be processed.
Shipping and handling charges are always the responsibility of the buyer, and therefore, are non-refundable.
Gently used products are subject to inspection, but generally could be counted towards a store credit or an e-gift card.
Our sale selection is always final sale.
If your online order came damaged or defective, we will gladly arrange an exchange for you within 3 business days and we will always pay for shipping it to you.
Please email us the pictures of your damaged items along with the receipt at email@example.com as soon as this happened but no later than 7 calendar days. Please mail it to:
298 Mulberry Str, New York, NY, 10012, United States.
All preorders ship in 5-7 business days, up to 14 business days during the season