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Refund Policy

You may return or exchange any product within 30 days as long as the product is new and it's in its original packaging [with a proof of purchase such as an email or text receipt]. Please allow 5 to 7 business days (depending on your bank) for your payment to be processed. 

Shipping and handling charges are always the responsibility of the buyer, and therefore, are non-refundable.

Gently used products are subject to inspection, but generally could be counted towards a store credit or an e-gift card.

Our sale selection is always final sale.

If your online order came damaged or defective, we will gladly arrange an exchange for you within 3 business days and we will always pay for shipping it to you.

Please email us the pictures of your damaged items along with the receipt at as soon as this happened but no later than 7 calendar days. Please mail it to:

298 Mulberry Str, New York, NY, 10012, United States.

All preorders ship in 5-7 business days, up to 14 business days during the season